This is what we are doing to ensure that you have a great and, importantly, safe stay at Belle Grove
Firstly, we are ensuring that the property that you have booked will be cleaned and sanitised to the Covid Ready Guidelines from PASC UK and Visit England as mentioned in the previous post.
On arrival, the property will be open and ready for you and the cleaned keys will be inside. Please try not to arrive before 1600 hours so that we can complete the enhanced cleaning under the new protocols.
The Suffolk countryside will still be available for you to roam and play, in a socially distanced way!
What we are asking you to do to help us ensure that you have a safe and enjoyable holiday.
We ask that you socially distance from other guests please, especially relevant with small children.
We would ask that you minimise asking us to enter the building during your stay. If, for example, an appliance doesn’t work, we’ll try and sort it out at arm’s length in the first instance.
We will need you to provide, names, telephone numbers and email addresses of everyone in the party, so that we can pass this onto the NHS if it is required. This information will not be used for any other purpose.
And a Reminder: If you show any signs of having the virus then you must immediately get tested . The result must be shown to us. If positive, you and all members of your party will need to leave. If that is absolutely not possible and you have no option but to self-isolate here, then we are afraid that you will be have to pay for all bookings that have to be cancelled as a result. See Terms & Conditions.
We’re very happy to be allowed to welcome guests again as from 4th July.
However we are not opening our doors willy-nilly! New protocol is to be applied for the safety of guests and our cleaning staff. We have been involved on the periphery of compiling the new regulations through PASC (Professional Association of Self-Caterers) who have been working hand in hand with VisitEngland. We are actively applying for VE’s just released ‘We’re Good to Go’ Certification. This has involved a complex Risk Assessment and adopting rigorous new standards of hygiene and disinfection.
Those of you who have visited before will know that we have always followed a scrupulous cleaning regime but now we must follow new guidelines for the cleaning of non-healthcare environments particularly where there is less than 72 hours between occupations. Amongst other things, this means our team will utilise disposable gloves and aprons and follow new working practices such as applying hospital grade virucidal to surfaces after the first general clean, ensuring that all kitchen equipment is thoroughly washed and paying particular attention to touch points such as door handles, knobs, taps, hangers, keys et cetera.
A consequence is that cleaning will take much longer and therefore we have had to move the arrival time from 3pm to 4pm. Also departure from10am to 9.30. We understand that this can be inconvenient but it is the only way to fit it all in.
More detail is available on our new Information/Welcome App made available to guests on booking but we are more than happy to provide further particulars on request.
This to announce that we are taking bookings for the period from 4 July 2020. That is the date that the industry is hoping to be given the ‘green light’ to re-open operations. In the event that the Government announces further restrictions, meaning you can’t fulfil the booking, our Terms and Conditions (please read) will apply meaning that you would be entitled to a full refund.
Also note that we have signed up to the Safe and Clean Charter so that you can be sure that extra-rigorous housekeeping procedures are applied.
How things change. In a recent post we explained that we were open for business!
BUT please note that we have NOT been open since the Government directive on all movement save essential travel. We have already contacted those guests due to arrive over the next few weeks and will have to await and respond to developments as regards the future position.
We’re sure everyone could do with a good holiday after all this but that may be some time yet, alas.
Stay safe. Here’s a couple of photos to cheer you up.
This is not an easy time for anyone and doubtless the situation will continue to evolve. However Suffolk is currently showing as a very low risk area and, as many of you reading this will know, Belle Grove’s separate properties are in a rural setting with plenty of opportunities to walk in the countryside or along the coast without mingling with crowds. One way and another, social distancing here is pretty easy – a real haven away from the ‘madding crowd’, with or without four-legged friends!
Whilst we have had one or two cancellations from parties including elderly folk, there have been a number of new bookings from those who have had their normal holiday plans scuppered
You may be aware that Suffolk and Norfolk have shown to be low risk areas. Belle Grove itself is in a rural setting with plenty of opportunities to walk in the countryside or along the coast without mingling with crowds!
Be assured that we have taken steps to protect the health and wellbeing of guests and staff. Our linen is already professionally laundered and our usual high standard of housekeeping now includes disinfecting high contact surfaces such as door handles, light switches, remote controls, keys and so on.
Award-winning local producers can be found nearby and Waitrose, Tesco and Sainsburys all deliver here. (Given demand, it may be that you would have to order further ahead that may normally be the case).
If you need a rest from the great outdoors, cosy up with indoor entertainment, what with good Wi-Fi, Smart TV’s, Bose sound, Bluetooth adaptor, Amazon Echo smart speakers and extensive DVD library – not forgetting the traditional pastimes of jigsaw puzzles and board games.
Please contact us with any queries or concerns or telephone 0986 873124.
Wow, on Saturday night Belle Grove guests tried at least 9 different gins (lost count by the end) from all over the world. While we enjoyed all, smooth classic Sipsmith and Japanese Roku were voted favourites. A chilli-infused gin – appropriately from Chile – was interesting too!
In case you’re wondering, we lay on these complimentary events in the main house in lieu of off-season discounts.
Pleased to announce that, once again, Belle Grove has been awarded a 5* Gold rating!
The Upper Barn also now qualifies for a One Step Ahead Award. This means catering for those who are a little less mobile on account of its manageable facilities, not least the ground floor bedroom and en suite walk-in shower. If you wish to book because of this accessibility, please ensure you indicate your need on the booking form so we liaise with you as to specifics.
In what has become a popular annual event, all those who book a short break at Belle Grove over the first weekend of February – this year it’s 31st January – 3rd February 2019 are invited to a special complimentary Gin Tasting Experience in the on-site Dragon House on Saturday 1st February 7pm. It’s all about sampling a series of unfamiliar gins with accompanying tonics and nibbles, then selecting our favourite.
This year’s Tasting covers gins from Japan, Germany, Scotland and the US as well dear old England of course! These are just a few of the contenders plus a few images from last year…..